Privacy Policy

James Street Medical Northbridge 3/109 James Street, Northbridge, Perth WA 6003

Website: jsmnorthbridgedoctors.com.au

Effective Date: 1st October 2025

James Street Medical Northbridge (referred to as “we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and manage your personal information, including sensitive health information, when you interact with our website, contact us, or use our services as a medical clinic. As a health service provider, we handle health information with the highest standards of care and confidentiality.

By using our website or providing us with your information, you consent to the practices described in this policy. If you do not agree, please do not provide us with your information or use our services.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our functions as a general practice medical clinic. This may include:

• General personal information: Your name, address, email, phone number, date of birth, and gender.
• Sensitive health information: Medical history, test results, appointment details, billing information, and other health-related data (collected primarily during consultations or via patient forms).
• Website interactions: Information you provide through contact forms, appointment booking requests, or email inquiries; automatically collected data such as IP address, browser type, device information, and website usage analytics (e.g., pages visited).

We collect this information directly from you (e.g., in person at our clinic, via our website forms, or over the phone). We do not collect sensitive information through our website unless you voluntarily provide it (e.g., in a health-related inquiry). If you provide information about others (e.g., family members), you confirm you have their consent.

We only collect sensitive health information with your explicit consent or as required by law (e.g., for Medicare billing).

2. Use of Personal Information

We use your personal information for purposes directly related to providing medical services and operating our practice, including:

• Scheduling and managing appointments.
• Delivering healthcare, including diagnosis, treatment, and referrals.
• Billing and processing payments (e.g., Medicare, private health insurance).
• Communicating with you about your health, appointments, or practice updates.
• Improving our services, such as analyzing appointment trends or website usage (anonymized where possible).
• Complying with legal obligations, such as public health reporting.

Health information is used solely for your treatment and related administrative purposes unless you consent otherwise or law permits (e.g., disclosure to other healthcare providers for continuity of care).

3. Disclosure of Personal Information

We do not disclose your personal information to third parties except:

• To healthcare professionals involved in your care (e.g., specialists, pathologists).
• For billing purposes (e.g., Medicare, private insurers).
• To our contracted service providers (e.g., IT support, transcription services) under strict confidentiality agreements.
• As required by law (e.g., notifiable diseases to health authorities) or with your consent.

We do not disclose information overseas. All our service providers are based in Australia.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

• Secure storage in electronic practice management systems compliant with Australian standards.
• Physical security for paper records.
• Access controls, encryption, and regular security audits.

5. Access and Correction

You have the right to access and correct your personal information. To request access or correction:

• Contact our Practice Manager at the details below.
• We will respond within 30 days, subject to any legal exemptions (e.g., where disclosure may harm your health).

There may be a small fee for access requests, but we will notify you in advance.

6. Cookies and Website Tracking

Our website uses cookies (small text files stored on your device) to enhance user experience, analyze traffic, and remember preferences. Cookies may collect non-personal data like IP addresses. You can manage cookies via your browser settings. We do not use cookies to track sensitive health data.

We use Google Analytics for website analytics, which involves data processing by Google (an overseas entity). You can opt out via Google’s tools.

7. Complaints

If you believe we have mishandled your personal information or breached the APPs, please contact us in writing. We will investigate and respond within 30 days. If unsatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or law. Updates will be posted on our website with the new effective date.

Contact Us

For privacy matters, contact: Practice Manager James Street Medical Northbridge 3/109 James Street, Northbridge, Perth WA 6003 Phone: (08) 6388 1168 Email: reception@jsmn.com.au

This policy complies with the Privacy Act 1988 and APPs. For more on health privacy, visit the OAIC website