James St Medical Northbridge is a private billing practice. Fees will vary depending on the length of consultations.  

Standard Consultation (Item 23) $100.00 Out of Pocket Cost $56.1 (medicare rebate: $43.9) 

15mins-20mins: $109 Out of Pocket Cost $ 65.1 (medicare rebate $43.9)

Long Consultation (Item 36) $155.00 Out of Pocket Cost $70.1 (medicare rebate $84.9)

Telehealth Consult $100.00 Out of Pocket Cost $56.1 (medicare rebate: $43.9) 

Can vary depending on time spent with GP.

Fees are a guide only. Each doctor reserves the right to vary fees at their own discretion.

Appointments for children under 12 will be bulkbilled. 

Dr. Chloe Ting does not offer bulkbill services

Due to confidentiality protocols, our administration team cannot provide test results over the phone without prior approval from your doctor. However, if you prefer, you can schedule a telephone appointment to discuss your results with your healthcare provider. This process ensures that accurate information is communicated directly by qualified medical personnel.

For any urgent or routine follow-ups, it is necessary to arrange an in-person appointment. If you are unable to visit the clinic due to illness, a telehealth consultation with your GP can be arranged. Please note that we do not typically send out follow-up notifications for normal results. If you are seeking your results and have not received a recall, you will need to schedule an appointment.

We have receptionists, nurses and doctors who speak Cantonese and Mandarin.

Generally, most medical inquiries are not addressed over the phone. Please understand that doctors may be unavailable to take your calls while they are attending to patients. In many instances, our reception team can assist you with your questions.

Keep in mind that doctors often have packed schedules, so if they are unable to return your call, it may not happen until the following day. If your matter is urgent, we suggest scheduling an appointment to meet with your doctor directly.

To request your medical records, you will need to fill out a request form and present a copy of your photo ID to verify your identity as the patient. Please note that there is an administrative fee associated with the release of records, whether to yourself or to another healthcare facility. Feel free to ask our reception team for the required paperwork.

You can easily book an appointment by visiting our website and navigating to the Book Now page, or by calling our Reception at (08) 6388 1168 

If you need a longer appointment, please inform our reception staff so that we can allocate the appropriate time for you. 

If you need to cancel your appointment, we kindly ask that you notify us as soon as possible, allowing us to offer that time slot to another patient. Please note that a fee may apply if you do not attend your appointment or if you provide less than two hours’ notice.

We also reserve a few slots for urgent appointments related to emergencies or pressing issues. If you have an urgent matter, please communicate this to us so we can assist you in scheduling a timely appointment. While we strive to accommodate requests for patients who are unwell, please remember that we do not operate as a walk-in clinic.

If you require a referral to a specialist, we recommend scheduling an appointment with your doctor to discuss your needs. This ensures that your doctor can prepare a letter that includes all necessary information. Please be aware that it is against the law for us to backdate any referrals.

For prescription requests, we ask that you also arrange an appointment with your doctor. This is important as they need to assess whether the medication remains suitable, effective, and safe for you. If you are unable to visit the practice in person, you can set up a Telehealth appointment to request a prescription. James St Medical Northbridge offers E-Scripts, allowing your GP to send a script token directly to your phone for use at a pharmacy. Traditional paper prescriptions are still available upon request. Please note that our practice does not prescribe drugs of addiction. 

If you need a medical certificate, you will need to make an appointment with doctor to confirm your unfitness for work. Please schedule a face-to-face or telehealth appointment for this purpose, and be aware that we cannot backdate these certificates.

Additionally, we do not accept requests for scripts or referrals via email; all requests must be made during a booked appointment.

Our doctors strive to stay on schedule, but delays can occur due to emergencies or unexpected illnesses among patients. 

You can assist in minimizing wait times by requesting a longer appointment with the receptionist if you require a general check-up, have multiple concerns, or need a session that involves counseling.

Should your doctor require a follow-up discussion regarding your results, one of our nurses will contact you to schedule an appointment. If you have not received any communication from our practice, please feel free to call our reception team for your results one week after your test has been conducted. For more detailed information, you may need to arrange an appointment with your doctor.

Due to privacy regulations, we cannot share any patient information, even with family members, without explicit consent. If you would like a family member to access your results, please inform our reception staff so that we can document this in your records.

To minimize disruptions, doctors are generally unable to take phone calls from patients during consultations. They will return your call at their earliest convenience. If your matter is urgent, please arrange an appointment with your doctor to discuss

Our centre primarily functions on an appointment-only basis. While we do welcome walk-in patients, please be aware that there may be a wait time since those with scheduled appointments will be prioritized.

We take pride in the services we offer and welcome any comments. If you wish to express a concern or file a complaint, please inform our reception staff, and they will supply you with a feedback form. Once completed, kindly return the form in a sealed envelope, and it will be forwarded to the practice manager.

You can expect a response to your complaint within 14 days, provided that your name and contacts are included on the form. Alternatively, you can email our Practice Manager at manager@jsmn.com.au.

At James St Medical Northbridge, we are committed to providing you with the best healthcare services in a convenient and accessible location. Our clinic is situated in the heart of Northbridge area of Perth, making it easy for you to visit us, whether you are traveling by public transport, walking, or driving.

Getting Here

By Public Transport:

– Train: The nearest train station is the Perth Train Station, located approximately 5 minutes’ walk from our clinic. From the station, you can take a short walk along Wellington Street, or catch a bus that will drop you off close to our location.

– Bus: Several bus routes service the Northbridge area. You can check the Transperth website for specific routes and schedules that suit your journey.

– Walking: If you are in the vicinity, our clinic is easily accessible on foot. From the Perth Train Station, simply head north along Wellington Street, then turn left onto James Street. You’ll find us just a few minutes’ walk away.

– By Car: For those driving, there are several parking options nearby:

– Roe St CPP: We are located next to the CPP on James Street. There are also a few Wilson Parkings nearby, which offer convenient access to our clinic and is just a short walk away.

– Street Parking: There is also limited street parking available on James Street and surrounding areas. Be sure to check for parking signs and restrictions.

Our Billing Policy – Commitment to Quality Care

At James St Medical Northbridge, we remain committed to providing thorough, personal, and high-quality medical care to all our patients. We believe everyone deserves access to safe, evidence-based, and compassionate healthcare delivered by skilled doctors and staff who take the time to listen and care.

From 1 November 2025, the Australian Government has introduced new bulk-billing incentives for some GP consultations. While this is a positive step for primary care, the rebate provided by Medicare still does not cover the true cost of providing quality healthcare, particularly in a central Perth location.

Running a modern, patient-focused clinic involves significant costs — including qualified medical and nursing staff, administration support, rent, medical equipment, accreditation standards, insurance, and ongoing professional training. These costs continue to rise each year, while Medicare rebates have not kept pace with inflation or the cost of delivering high-quality care.

To ensure we can maintain adequate consultation time, attract and retain highly skilled clinicians, and continue to provide safe, accessible, and comprehensive medical services, we have made the decision to remain a private billing practice.

We understand that this may be disappointing for some patients, and we want to assure you that this decision was made carefully and thoughtfully. It allows our doctors to spend the necessary time with each patient, provide thorough care, and focus on the quality—not just the quantity—of consultations.

We truly appreciate your understanding and ongoing support. By choosing James St Medical Northbridge, you are helping us preserve the standard of healthcare that you and your family deserve.